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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
One year free update, No help, Full refund!
EX0-001 PDF VCE Total Q&A: 424 Questions and Answers
Last Update: 2014-09-04

EX0-001 Real Exams Detail : Click Here

 

Exam Code: MOVF
Exam Name: Management of Value® Foundation
One year free update, No help, Full refund!
MOVF Exam Questions Total Q&A: 100 Questions and Answers
Last Update: 2014-09-04

MOVF Real Questions Detail : Click Here

 

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NO.1 A process owner has been identified with an "I" in a RACI matrix. Which one of the following
would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Answer: C

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NO.2 Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B

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NO.3 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B

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NO.4 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B

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NO.5 What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C

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NO.6 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B

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NO.7 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C

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NO.8 Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A

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