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Exam Code: 6201.1Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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NO.1 When connecting the service PC to S8800, the cable connects the System Management Ethernet
connector port.
Which port is used when hooking the monitor to the CMS T5220?
A. SER MGT Port
B. NET MGT Port
C. NET 1Port
D. XVR-300XB port
Answer: A
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NO.2 A customer just upgraded their CMS to releaseR16 from release Rt4. Theswitch is releaseCM4 and is
not going to be upgraded to CM 6untilnextweek
When the switch is upgraded,what needs to happen before the link will come up using theCM6 protocol?
A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
B. Only the switch release in the CMS needs to be changed to CM6.
C. Both the reporting adjunctthe switch and the switch release in the CMS need to be updated
D. It is not necessary fareither the reporting adjunct orthe switch release to change.
Answer: C
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NO.3 Which two CommunicationManagerfeatures does the VALcircuit pack support? (Choose two.)
A. Music-an-hold
B. Voice over IP
C. Integrated Announcements
D. Local Announcements
Answer: C,D
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NO.4 A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"?
(Choose two)
A. 10400
B. 15600
C. 100000
D. 500000
Answer: A,B
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NO.5 A customer needs helpwith maintaining service leveltargets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Dynamic Threshold Adjustment
B. Service Objective
C. Dynamic Percent Allocation
D. Vector Queuing Priorities
Answer: A
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NO.6 A technician integratesthecustomer snetwork and links the CM reference between CM and CMS is
greater than 24 hours.
Whatcan be done to fix the problem?
A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. FromSolarislogin as root and use the date command
Answer: B
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NO.7 In an active non-Expert agent selection (AES) environment, what is each hunt group known as?
A. Agent
B. Split
C. Skill
D. Vector
Answer: C
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NO.8 The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By8:30, the
customer service line had received 6 customercomplaints all1 stemming from calls to the center the day
before. Callers complained thatthey received the all agents are busy
recording but regardlesshow long
they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed onthe holiday?
A. The Communication Manager was down.
B. An agentforgotto log out.
C. The holiday recording was not functioning properly.
D. The holiday was not administered in the holiday tablet
Answer: B
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