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Exam Code: M2140-664Exam Name: IBM Rational Enterprise Modernization Sales Mastery Test v2
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M2140-664 Test Questions Total Q&A: 36 Questions and Answers
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Exam Code: A2010-591Exam Name: Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
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Exam Code: M2050-246Exam Name: IBM Smarter Commerce Sales Mastery Test v1
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NO.1 Why is it important to define Key Performance Indicators (KPIs) for processes in the
solution design
phase?
A. KPIs track project success and if the promised value is delivered.
B. KPIs take a long time to implement in a GUI so they must be defined early in the project.
C. KPIs document the solution performance and indicate whether hardware needs to be
upgraded.
D. KPIs definitions are mandatory fields during product installation and without them the
installation
cannot progress.
Answer: A
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NO.2 A customer wants the service desk personnel to track leasing contracts for their IT
assets that are
currently maintained in an in-house developed application. How should the customer be
advised to
implement this requirement?
A. Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management
for IT
(TAMIT).
B. Leverage the customized asset application by using Application Designer to add a lease
contract
section to maintain contracts for each asset.
C. Use Integration Framework to load for the first time the lease contracts information into the
Lease
Contracts application, and then maintain those contracts with TAMIT
D. The customer should continue maintaining their leasing contracts in their own application.
Using the
Integration Framework, the information of each contract can be populated in the Lease
Contracts
application.
Answer: C
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NO.3 Which solution can help reduce cost and minimize service disruptions through
automated service
request handling efficient change management, and optimized asset lifecycle management
across IT and
enterprise domains?
A. An integrated accounting and procurement solution.
B. A comprehensive IT asset and service management solution.
C. A proactive service level agreement modeling and enforcement solution.
D. An automated, self-service catalog for requesting end-to-end service provisioning.
Answer: B
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NO.4 What two types of information are provided by IBM Tivoli Application Dependency
Discovery Manager
to IBM SmartCloud Control Desk? (Choose two.)
A. Asset types
B. Configuration Items
C. Configuration Items Types
D. Classification Items Hierarchy
E. Classification Items Relationships
Answer: B,C
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NO.5 Why is the corporate vision and strategy important for a high level requirements
document.?
A. It provides an understanding of how current IT asset and service management processes
support
these requirements.
B. It provides an overview of the company's mission and market strategy which determines
the IT asset
and service management business requirements.
C. It provides company policies which determine the preferred vendors and influence the high
level
requirements for a IT asset and service management solution.
D. It provides a clear definition of the company goals, how they want to achieve these goals,
and what is
needed to achieve these goals which determines the IT asset and service management
business
requirements.
Answer: D
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NO.6 Which function supports a customer who would like to have a predefined work plan for
repetitive
maintenance work?
A. Job List
B. Job Plans
C. Tasks List
D. Tasks Plan
Answer: B
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NO.7 A customer is using IBM SmartCloud Control Desk to automate incident, problem, and
change
management processes. The solution currently supports 15,000 end users but the customer
acquired and
integrated a company with an additional 5,000 end users. What does the customer need to
do to cover
the new end users?
A. Buy an additional 5,000 end user licenses
B. Build a separate instance of IBM SmartCloud Control Desk
C. Define the new users in the existing IBM SmartCloud Control Desk
D. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
Answer: C
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NO.8 Given that an implementation of IBM SmartCloud Control Desk is integrated to a
compatible LDAP
system, how would the system administrator modify the access privileges of a problem
manager?
A. Use the Security module in IBM SmartCloud Control Desk
B. Alter the security properties in the LDAP system using an LDIF update
C. Use the Problem Management module in the IBM SmartCloud Control Desk
D. Modify the profile information access which the problem manager can change on their own
Answer: A
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