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Exam Code: MOVFExam Name: Management of Value® Foundation
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Exam Code: EX0-001Exam Name: ITIL Foundation (syllabus 2011)
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Exam Code: CLOUDFExam Name: EXIN Cloud Computing Foundation
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NO.1 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B
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NO.2 Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B
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NO.3 A process owner has been identified with an "I" in a RACI matrix. Which one of the following
would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Answer: C
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NO.4 Which of the following types of service should be included in the scope of service portfolio
management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
A. 1 and 3 only
B. All of the above
C. 1 and 2 only
D. 2 and 3 only
Answer: B
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NO.5 Which of the following service desk organizational structures are described in service
operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun
A. 1, 2 and 4 only
B. 2, 3 and 4 only
C. 1, 3 and 4 only
D. 1, 2 and 3 only
Answer: A
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NO.6 What is the result of carrying out an activity, following a process or delivering an IT service
known as?
A. Outcome
B. Incident
C. Change
D. Problem
Answer: A
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NO.7 Which of the following is NOT an objective of service transition?
A. To ensure that a service can be operated, managed and supported
B. To provide training and certification in project management
C. To provide quality knowledge and information about services and service assets
D. To plan and manage the capacity and resource requirements to manage a release
Answer: B
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NO.8 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C
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